The CGRC shall exercise the following role and perform the following functions, namely-

1. To receive the applications of the students from the portal available on the website of College / Institute and process them further.
2. To attend all applications relating to the grievances of the students.
3. To entertain and consider the grievances of the students. It may hear the students in person by giving opportunities of hearing.
4. To hear all the concerned parties and settle grievances as early as possible.
5. To counsel the students whenever necessary to resolve their grievances.
6. To give advice to the students through correspondence.
7. The CGRC shall not discuss with any sub-judice grievances.
8. It shall make efforts to settle the disputes amicably.
9. To prepare and submit the recommendations relating to the redressal of grievances to the concerned.
10. 10) To consider and submit recommendations and suggestion in respect of reforms in the working of various sections/units/departments/cells of the College/Institution relating to the redressal of grievances of students.
11. To prepare Minutes and Action Taken Report of the meeting of CGRC and submit it to the Director, Students’ Development, University of Mumbai.
12. To prepare Annual Report regarding working of the CGRC and submit it to the Director, Students’ Development, University of Mumbai.